Cancellation and Refund Policy

 

GETSTOP is a platform that Users utilize to meet and interact with one another for their transactions. GetStop is not and cannot be a party to or control in any manner any transaction between the vendor and Website/app's Users. The Website/app is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. GetStop is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Vendor and the Buyer. All commercial/contractual terms are offered by and agreed to between Buyers and Vendors alone. The commercial/contractual terms include without limitation price, responsibility of the sold product/service, warranties related to products and services and after sales services related to products and services. GetStop does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Vendors. All discounts, offers (including exchange offers) are by the Vendor/Brand and not by GetStop.

GetStop is not responsible for any non-performance or breach of any contract entered into between Buyers and Vendors. GetStop cannot and does not guarantee that the concerned Buyers and/or Vendors will perform any transaction concluded on the Website/app. GetStop shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Vendors.

It is understood by the Buyer, that Pictures of the Products shown are merely indicative and are not an identical representation of the actual product. In case any defect, which is not mentioned in the offer description, which drastically reduces or nullifies the product's value or serviceability for the designated purpose, comes into the notice of the Buyer, he/she must advise the User of this defect within 1 hour of product delivery in order to request for rectification at the User's expense. The same applies in case the product lacks a characteristic stated or does not contain the features as have been detailed in the offer description by the User. The above clause in no way restricts further warranty or guarantee rights.

Cancellation Policy

Cancellation before shipment:

If the order or the item(s) that you want to cancel have not been processed yet, you can cancel the order directly with the option available with you in your cart or you can cancel immediately by calling us on 8303002211 or 07884910157.

In such cases, the order will be cancelled and the money will be refunded to you within 24-72 business hours after the cancellation request, if any payment is made in advance.

Cancellation post shipment:

If the order or the item(s) that you want to cancel have been processed, can only be cancelled if the option has been provided by the vendor to cancel an order after being processed. Otherwise you will need to contact the vendor directly in order to cancel a particular order(s). The order cancellation will be completely based on the communication between customer and the vendor.


Once we receive the product(s) back and verify its packaging/condition, and confirmation from vendor, your money will be refunded within 24-72 business hours.


Cancellation of Food Items:

Food items can only be cancelled within 10 minutes after order placement. After processing or post shipment the orders related to food items can’t be cancelled or returned. The issues related to food items must be directly informed to the vendors.

 

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-72 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received, verified and confirmed by the vendors.

 

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-72 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-72 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

In addition, we also provide the hassle-free option of refund through GETSTOP coupons, which can be used during future purchases or the amount can be credited directly to your wallet in GETSTOP.

 

What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

 

Returns, Replacements and Refunds

How do I return an item purchased on GETSTOP?

The replacement of any product depends on the communication between Vendor and buyer. GetStop does not assure any replacement guarantee on it’s behalf. If at the time of delivery, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the Vendor and the same product/s will be replaced in return of the defective product/s. Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the Vendor. However, if any vendor wish to provide replacement option for any product(s) then to replace product(s) one can proceed with following steps:

You can directly fill the Replacement Request Form stating the order id or You can Contact our Customer Support team via email (support@getstoip.in)


within 24 hrs of receiving the order.

Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.

We will pick up the products within 1-2 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging and confirmed by the vendors.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will credit the full amount in your wallet which can be used for future purchases. Kindly refer to the next question for exclusions to refunds.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

Food Items which have general issues

Product is damaged due to misuse/overuse Product is damaged due to misuse/overuse Serial Number is tampered

Defective products that are covered under Seller/Manufacturer’s warranty

Product is used or altered

If request is initiated after 24 hrs of order delivery Free product provided by brand

Categories not eligible for Return:

  1. Food Items will not be
  2. Customized Products (eg: lipsticks, compacts, mascaras, etc.) cannot be returned since they

are available during select promotions and ordered on demand

  1. Personal care appliances cannot be returned due to hygiene issues

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through careful check processes before they reach your doorfront. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps stated earlier to initiate your return/refund within 24 hrs of receiving the order.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.